Frequently Asked Questions
Got a question? We've got you covered. Browse our most common questions below — and if you can't find what you're looking for, don't hesitate to get in touch.
Our Products
What types of chairs do you sell?
We specialise in high-quality occasional and dining chairs, including Chesterfield-inspired accent chairs in velvet and linen, rustic limewash dining chairs, and hand-finished oak café chairs. Each piece is carefully selected for its craftsmanship, durability, and timeless style.
Are your chairs suitable for everyday use?
Absolutely. All our chairs are built on sturdy frames — whether solid oak or hardwood — and upholstered in durable materials designed to withstand daily use. We only stock pieces we'd be happy to have in our own homes.
Do your chairs require assembly?
Most of our chairs arrive largely pre-assembled and require minimal setup. Any assembly instructions are included in the packaging. If you have specific questions about a product, feel free to contact us before ordering.
What certifications do your products carry?
We prioritise safety and sustainability. Many of our products are certified with UKFR (fire resistance), FSC (sustainable wood sourcing), OEKO-TEX (textile safety), and REACH (chemical safety) standards.
Shipping & Delivery
Where do you ship to?
We currently ship across the Netherlands and wider Europe. Shipping availability and costs are calculated at checkout based on your delivery address.
How long does delivery take?
Delivery times vary depending on your location and the product. Estimated delivery times are shown on each product page and at checkout. We'll send you a confirmation email with tracking details once your order has been dispatched.
How will my chair be packaged?
All chairs are carefully packaged to prevent damage in transit. Please check that your entry, hallways, and staircases can accommodate the packaging dimensions listed on each product page before ordering.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking link by email. You can also visit our Order Tracking page for more information.
Returns & Refunds
What is your return policy?
We offer a 30-day no-quibble return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
How do I start a return?
Simply contact our customer support team with your order number and reason for return. We'll guide you through the process and arrange collection or return shipping.
When will I receive my refund?
Once we've received and inspected your return, refunds are typically processed within 5–7 business days to your original payment method.
Customer Support
How can I contact Myaniza?
You can reach us via our Contact Us page. We aim to respond to all enquiries within 1–2 business days.
I received a damaged item — what should I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or refund as quickly as possible.